Getting started · 4 min read
Register and activate your account
Request access, confirm your email, and complete your first Nexus sign-in.
Request access
The Nexus registration form collects your identity and organization details. It does not ask you to create a password. Credentials and multi-factor authentication are handled during the identity provider’s sign-in flow.
- From the Sign in screen, select Register for Nexus.
- Enter Full name, Work email, and Agency or company. Use an email address whose inbox you can access.
- Read the linked Terms & Conditions and Privacy Policy. Select each required consent checkbox separately.
- Complete the security check, then select Request access. Correct any message shown beside an incomplete or invalid field.
- When Check your inbox appears, open the activation email and follow its confirmation link within 24 hours.
Complete your first sign-in
The email confirmation and the first sign-in are separate steps. Follow the actual account email and sign-in prompts to finish setup, even if the confirmation page refers to an invitation.
- Wait for the activation page to finish verifying your link. A successful confirmation shows Account confirmed.
- Check the follow-up account email for the sign-in instructions. A newly created account can receive a temporary password; an existing identity may use its existing credentials.
- Select Continue to sign in, then Access Nexus. Use the same email address that you registered.
- Follow the identity provider’s prompts, including replacing a temporary password when requested and completing multi-factor setup. Return to Nexus after sign-in finishes.
Example
If you register with [email protected], use that same address for activation and the subsequent sign-in. Signing in with a different work account does not complete the request for [email protected].
If registration does not finish
- No email: wait a few minutes and check spam. If it still has not arrived, use Contact support on the sign-in screen or email [email protected].
- Expired link: select Request a new link and complete the registration form again.
- Invalid link: make sure you opened or copied the entire activation link, including its token.
- Already-used link: the page offers Continue to sign in. You do not need to keep redeeming the link.
- Security-check failure: complete the refreshed check and retry. Too many attempts from the same network require waiting before another attempt.