Terms & Conditions

By creating an account, purchasing credits, purchasing a subscription, or using Nexus, you agree to these Terms. If you do not agree, do not use the service.

You confirm that you are legally allowed to enter into this agreement, and that you are authorized to act on behalf of your organization where applicable.

Nexus provides OSINT investigation and analysis workflows, including case management, search tools, assistant features, and AI-supported investigation flows.

You are responsible for lawful and ethical use of the platform. You must not use the service for unlawful access, harassment, fraud, abuse, or any activity that violates applicable law.

As of October 2026, the Free and Solo plans have been discontinued for new user registrations. New users can choose a Pro or Agency paid subscription. Existing Free and Solo accounts continue to operate and will be migrated to Pro starting January 2027.

Credit allocations reflect infrastructure costs required to run investigations. Pro subscribers receive 150 credits per month. Agency subscribers receive 300 credits per month. Existing Solo subscribers receive 100 credits per month until migration. Unused credits carry over without a cap.

Paid subscriptions and paid credit packs are billed through our payment processor, Stripe. By subscribing, you authorize recurring charges according to the plan and billing interval selected at checkout. You can manage plan changes, billing details, and cancellation through the billing portal.

Paid subscription credit allocations are added after Stripe confirms a successful paid subscription invoice for the account. For monthly subscriptions this normally occurs monthly. For annual or other billing intervals, credits are allocated according to the paid invoice events and subscription setup for that plan; no separate manual credit refresh is guaranteed unless expressly stated for the plan.

Credits are usage units for Nexus features. Credit requirements may vary by feature, plan, data source, or investigation type. Some features may require a paid plan even when the account has remaining credits.

Pricing for new user subscriptions will be updated in November 2026. Current subscribers will receive advance notice before any changes affect their accounts.

Credits are maintained as a single account balance. If you upgrade, downgrade, or cancel, your remaining credit balance carries over and is not reset solely because of the plan change.

A plan change may affect future feature access and future subscription credit allocations. Additional paid subscription credits are granted only when a successful paid subscription invoice is processed for an eligible paid plan. Unused credits carry over without a cap.

Refunds, chargebacks, payment reversals, or payment disputes may result in removal or adjustment of credits related to the reversed transaction. Canceling a subscription stops future billing but does not retroactively refund prior charges unless required by law or an approved refund policy.

Existing Free and Solo accounts will be migrated to the Pro plan starting January 2027. Affected users will be contacted with migration details in advance.

Your use of Nexus is also governed by our Privacy Policy. Please review it to understand how we collect, use, and protect personal data.

You are responsible for the legality of data you upload or process through the platform and for ensuring you have the rights and permissions required for your use case.

5.1 Encrypted Investigation Notes and Your Passphrase

Where encrypted investigation notes are available on your plan, your notes and any files attached to them are encrypted in your browser, on your own device, before they are sent to our systems. The encryption key is derived from a passphrase that you choose. Only the encrypted form of your notes (ciphertext) is transmitted to and stored by Nexus.

Next Sight never receives, stores, or has access to your passphrase, the encryption key derived from it, or the readable content of your encrypted notes and attachments. Our staff, administrators, and service providers cannot read, decrypt, or recover them.

You are solely responsible for creating, safeguarding, and remembering your passphrase. You must choose a strong passphrase that you do not use for any other service, keep it confidential, not share it with anyone, and store it securely. Anyone who knows your passphrase and can access your account may be able to read your encrypted notes, and you are responsible for any use of your passphrase.

Because we never hold your passphrase or encryption key, we cannot recover, reveal, or restore a forgotten or lost passphrase. There is no recovery key, backup, or other mechanism through which we can restore access to your encrypted notes, and our support team is unable to assist with regaining access.

If you reset your passphrase (a "hard reset"), a new encryption key is created from your new passphrase. Notes and attachments encrypted under your previous passphrase remain stored only in encrypted form and can no longer be decrypted by Next Sight. A hard reset therefore results in the complete and permanent loss of access to all of your existing encrypted investigation notes and their attachments. Next Sight cannot reverse a hard reset or restore any notes lost as a result of it.

If we receive a lawful request, such as a court order or a request from a law enforcement authority, that concerns your encrypted notes, we are technically unable to provide their readable content. We can only provide the encrypted data and any other information we hold that we are legally required to disclose.

To the extent permitted by law, Next Sight is not liable for any loss, unavailability, or disclosure of encrypted investigation notes or attachments resulting from a forgotten, lost, shared, or compromised passphrase, or from a passphrase reset. You are responsible for keeping any separate records you require.

Nexus is provided on an "as is" and "as available" basis. We do not guarantee uninterrupted service, error-free operation, or the availability, accuracy, completeness, or freshness of third-party data.

To the extent permitted by law, we are not liable for indirect or consequential losses arising from use of the platform. You remain responsible for verifying outputs and for decisions and actions taken based on platform outputs.

We may suspend or terminate access for violations of these Terms, unlawful use, abuse, or non-payment.

You may request account deletion through available account settings. Certain billing or legal records may be retained where required by law.

We may update these Terms from time to time. Material changes will be published on this page and may also be communicated in-product or by email where appropriate. We may require you to accept the updated Terms before continuing to use Nexus or before purchasing a subscription or credit pack.